Decision Rules and ISO/IEC 17025

The new revision of ISO/IEC 17025 produced in 2017 has new requirements for laboratories when customers ask for statements of conformity associated with their calibration (e.g. pass/fail, in-tolerance/out of tolerance). These new requirements include a conversation between the customer and the laboratory at contract review to ensure that the specification of the requirements is well defined and that a decision rule on how the laboratory makes a statement of conformity is selected. Different decision rules have varying levels of risk that the laboratory can make an incorrect decision for the customer, calling a good instrument bad or a bad instrument good.

This webinar introduces the requirements of ISO 17025:2017 on this subject, provides an overview of what decision rules are and how much risk is associated with each type and recommends some easy to implement decision rules that optimize the risk for the customer. This webinar was developed for the beginner on this subject but is also a good refresher for those more experienced on the topic.